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RNICU Support Services

Social Workers

An important part of the Regional Neonatal Center patient care team, our social workers are available for consultation and  information about adjusting to your RNICU situation, coordinating financial plans for care, making referrals for equipment and supplies, and discussing other matters of concern identified by you or your baby's staff.  Social workers can be contacted at (914) 493-7511.

Case managers

Our case managers are professional nurses available to assist you or your baby's guardian with safe, appropriate discharge. They work closely with other members of the multidisciplinary team to ensure a safe seamless discharge. You may contact the case management team at (914) 493- 1356.

Music Therapy

Research shows that music therapy can even decrease length of stay. In the NICU setting music therapy is used individually with each infant to help organize behavior, reduce stress, reduce heart rate, increase feeding, increase oxygen saturation, and facilitate bonding between parent and child.

Music therapy objectives are specific your baby's diagnosis, course of treatment and discharge timeline. Thanks to the generosity of private supporters the Heather on Earth Music Therapy Program is enriching the lives of children and their families at Maria Fareri Children's Hospital daily. If you are interested in Music Therapy for your child you can contact:

Laurie Park, MT-BC, LCAT
Music Therapist Board Certified
Licensed Creative Arts Therapist
Music Therapy Coordinator
(914)-493-6640 (office)or parkl@WCMC .com.

Pain Management

Every infant and child in our care has the right to safe and effective pain management and it is our goal is to keep your baby as comfortable as possible during their hospitalization.

Family Resource Center

The center is available to families of our babies to provide support services while your baby is hospitalized. Located just off the main lobby of Maria Fareri Children's Hospital, the Center provides numerous services, including:

  • An orientation and tours to familiarize you with our hospital
  • 24-hour a day Internet access
  • Assistance with information research online or from our reference book section
  • A full range of children's books and magazines
  • Visitation by volunteers for family support, information and service coordination
  • Information and applications for long-term parking, courtesy parking and meal vouchers
  • Information on local shopping, dining and hotels
  • Referrals to the Family Connection
  • Individualized services upon request
  • A place to go just to talk.

Pastoral Care

Pastoral care offers support, comfort and prayer. Our Chaplains are members of the healthcare team who provide spiritual/religious resources to meet the needs of our patients, families and staff during times of change and uncertainty. Our team of chaplains is specially trained to minister to people of diverse faiths in the hospital setting. Clergy of all faiths and denominations are available to you and your family for prayer, sacraments and counseling.

Hospital chaplains work alongside physicians, nurses and others as members of our healing team. The All Faiths Chapel is located on the first floor of the university hospital in the Macy Pavilion and is open 24 hours a day. To request a visit from one of our Chaplains, please call (914) 493-7125.

Patient Representatives

A patient representative is a trained professional whose primary responsibility is to serve as your liaison to the Medical Center and all of its services. They are available to discuss any problems or concerns you may have about your care and can be reached at(914) 493-8877

Ronald McDonald House of the Greater H