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Visiting Hours and Guidelines

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

Effective June 2, 2021, all adult patients are allowed to be visited by four (4) designated support people during visiting hours of 2 p.m. to 6 p.m. Only two (2) designated support people may visit at the same time. There is no time limit in the approved window of 2 p.m. to 6 p.m. Designated support people must be 18 years of age or older. Two support people will be able to accompany patients during emergency room care and during intake and discharge for ambulatory surgeries and procedures.

Exceptions to the above are allowed for:

  • Pediatric patients age 22 years and under are allowed four (4) designated support people, with two allowed together at any given time, 24 hours per day, 7 days per week.
  • Labor and delivery patients are allowed one (1) birth partner and one (1) doula visitation 24 hours per day, 7 days per week. Two additional designated support people are allowed during regular visiting hours of 2 p.m. to 6 p.m.
  • End-of-life and extenuating circumstances are allowed visitation.
  • Behavioral Health units have visitation guidelines which are provided to patients and families upon admission.

In addition:

  • All visitors, including designated support people, must be screened for symptoms and recent travel. Any visitor subject to quarantine restrictions for exposure or recent travel, will not be allowed visitation. This includes quarantine orders specific to New York State available at
  • Visitors should remain in patient rooms at all times and exit the campus when their visitation time or accompaniment is over.
  • All hospital, state and federal guidelines regarding infection control practices must be followed.

For patients using personal devices for communication with family and friends: All WMCHealth patients must adhere to policies regarding patient photography and recording or videotaping. Any live video streaming between patients and family/friends must be done with approval by the patient and WMCHealth, be time limited, should not include clinical procedures or staff and should not interfere with WMCHealth clinical treatment or operations.

 View our complete COVID-19 response, including information on testing, visitation, donations and services.