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Visiting Hours and Guidelines

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves.

Effective March 10, 2022, visitation at Westchester Medical Center and Maria Fareri Children’s Hospital is as follows: 

  • Visiting hours are 11 a.m. - 9 p.m. 
  • There will be no limit to the number of visitors throughout the day; however, only two (2) people may visit at a time.
  • Pediatric patients, age 22 years and under, are allowed four (4) Designated Support People (DSP). Two (2) DSPs can visit together at any given time, 24 hours per day.
  • Labor and delivery patients are allowed two (2) DSPs, including a doula if requested, 24 hours per day, throughout labor, delivery and the postpartum period, including recovery, until discharge to home. The DSP can be the patient’s spouse, partner, sibling, parent, or other persons of their choice.
  • Accompaniment to the Emergency Department is allowed. In the event of higher than normal volume we may need to restrict access in the waiting room to patients only.
  • All patients undergoing same-day procedures may be accompanied to the facility by two (2) DSPs and those DSPs may remain in a hospital designated waiting area until the patient is discharged.
  • Behavioral Health units have visitation guidelines which are provided to patients and families upon admission.
  • In compliance with NYS DOH requirements, visitors must be at least 12 years of age and if under 18 must be accompanied by an adult. All such visitors must have proof of vaccination or testing, as above. Visitors between five and 11 years of age with proof of full vaccination, or recent negative COVID test (as above) may be granted exceptions.
  • Patients with extenuating circumstances will be reviewed on a case-by-case basis. These requests and other related concerns can be directed to Patient Experience at 914.493.8877

Upon entry to the facility, DSPs will be screened for COVID-19 symptoms and required to provide proof of full vaccination for COVID-19, or a negative COVID-19 molecular or PCR test collected within five days prior to each visit. People are considered fully vaccinated two weeks after they have received the second dose in a two-dose series (Pfizer or Moderna), or two weeks after they have received a single-dose vaccine (Janssen/Johnson & Johnson). Boosters are recommended to those who are eligible. For those presenting evidence of a negative test, only ‘molecular’ or ‘PCR’ tests will be accepted. Antigen tests will not be accepted. 

Vaccination and Testing Appointments

DSPs who wish to make an appointment for vaccination or COVID-19 PCR testing may call our COVID-19 Call Center at 914.202.4530.

Infection Control

All hospital, state and federal guidelines regarding infection control practices must be followed. 

DSPs are required to wear facemasks, as well as any other personal protective equipment deemed necessary by the clinical team, and should wash hands frequently. DSPs who fail to follow these infection control protocols will be asked to leave the facility.

Once in the facility, DSPs must limit travel within the hospital to only pathways directly to and from the patient’s room. Visits to locations including the Caregiver Center, Walgreens, Gift Shops, Panera Cafes and Marketplace Café must be made prior to going to the patient’s room. 

DSPs must remain in the patient’s room throughout the visit, except when directed to leave by hospital staff during procedures or circumstances for which visitors are usually asked to leave, or to use the restroom, and must be appropriately distanced from any other patients or staff.  

Emergency Department Only

For patients presenting for immediate, emergency care, visitors who accompany them may be permitted to remain with them for the initial hospitalization period (in most cases no longer than the first day) without proof of vaccination or a negative test result.  All subsequent visits more than one day after the acute event will require proof of vaccination or negative test result.

Communication Devices

For patients using personal devices for communication with family and friends: All WMCHealth patients must adhere to policies regarding patient photography and recording or videotaping. Any live video streaming between patients and family/friends must be done with approval by the patient and WMCHealth, be time limited, should not include clinical procedures or staff and should not interfere with WMCHealth clinical treatment or operations. View our complete COVID-19 response, including information on testing, visitation, donations and services.